Welcome to Dr. Satyam Leekha Clinic. These Terms and Conditions (“Terms”) govern your use of our website, services, and digital offerings, including online appointment bookings, teleconsultations, diagnostic services, and health checkup plans. By accessing or using our website and services, you agree to comply with and be bound by these Terms. Please read them carefully before proceeding.
1. Introduction
Dr. Satyam Leekha Clinic is a medical services provider offering general physician consultations, chronic illness management, preventive healthcare, and digital services through online and offline modes.
Our services include:
In-Person Consultations
Online and Teleconsultations
Health Checkup Packages
Lab Testing and Reports
Prescription Services
Lifestyle and Diet Counseling
Second Opinion Services
Home Visit Consultations Available
These Terms apply to all patients, website visitors, and users of our services.
2. Eligibility
To use our services, you must:
Be at least 18 years of age or use the platform under the supervision of a parent/guardian.
Provide true, accurate, current, and complete information when booking services.
Use our services only for lawful and ethical medical purposes.
3. Booking and Payment
You may book appointments or services via our website, phone, or in person. Bookings must be confirmed with full payment unless otherwise specified.
Payment Methods
UPI
Debit/Credit cards
Net banking
Wallets
Cash (for in-person services only)
Appointment Confirmation
Your booking is confirmed only after successful payment. Once confirmed, you will receive:
Appointment date and time
Doctor details
Teleconsultation link (if applicable)
Further instructions for checkups/tests
4. Consultations & Medical Advice
All consultations (in-person or online) are conducted by licensed and experienced medical professionals. The advice provided is based on the information you share during the consultation. It is your responsibility to:
Provide accurate medical history, symptoms, and information.
Ask questions if you don’t understand any part of the advice or prescription.
Follow the recommended treatment plan responsibly.
We are not responsible for outcomes caused by misinformation, concealment of medical facts, or failure to follow medical advice.
5. Cancellations & Refunds
Please review our detailed [Refund Policy] page.
Key highlights:
Cancellations & Refunds Are Only Applicable Before 12 Hours of the Scheduled Consultation Time.
Refunds Are Processed After Order Completion and Within 1 Hour of Request Submission.
Once a Consultation or Checkup Is Completed, No Refunds Are Issued Unless There’s a Service Failure from Our End.
We Reserve the Right to Deny Refunds in Case of Misuse, Abuse, or Fraudulent Activity.
We reserve the right to deny refunds in case of misuse, abuse, or fraudulent activity.
6. Rescheduling Appointments
Rescheduling is allowed once per appointment without any extra charges, provided:
You inform us at least 6 hours in advance.
The requested new time slot is available.
Our doctor agrees to the change.
Emergency cases will be considered with flexibility.
7. Privacy & Data Use
Your medical records, consultation notes, prescriptions, and personal details are protected under our strict Privacy Policy. We never share your data without your consent unless required by law.
You may request access, updates, or deletion of your records by contacting our team.
Please review our [Privacy Policy] for full details.
8. Digital Delivery of Services
Our digital services include:
Online consultation via phone, video, or chat
Delivery of prescriptions, reports, and receipts via email, SMS, or WhatsApp
You are responsible for maintaining access to your contact methods. We are not liable if:
You provide incorrect contact details.
Messages or files land in your spam folder or are deleted.
If you haven’t received a document, contact us within 24 hours of your consultation.
9. Health Reports and Test Results
We Deliver Reports Within a Standard Timeline (Usually 24–72 Hours). The Actual Time May Vary Depending on the Type of Test or Public Holidays.
We Are Not Responsible for Interpretation of Lab Reports Unless Accompanied by a Proper Physician Consultation. Always Consult Our Physician for Accurate Diagnosis and Treatment.
10. Use of Website
You agree not to:
Use our website for unlawful, harmful, or abusive purposes
Attempt to hack, disrupt, or damage the platform
Share spam, malware, or offensive content
Impersonate another person or use false details
Violation of these conditions may lead to suspension or legal action.
11. Intellectual Property Rights
All content on the website – including text, images, videos, graphics, branding, and software – is the intellectual property of Dr. Satyam Leekha . Unauthorized reproduction, distribution, or commercial use is strictly prohibited without prior written permission.
12. Limitation of Liability
While we take every effort to offer safe, accurate, and timely medical services, we are not liable for:
Misdiagnosis due to incomplete or misleading information
Side effects or complications arising from treatment
Network, device, or technology failures
Delays due to third-party logistics or service providers
Our liability is limited to the fees paid by you for the specific service.
13. Third-Party Services
We may use external labs, couriers, payment gateways, or software platforms. We are not liable for service failures caused by these parties, but we’ll coordinate and assist in resolving issues.
If a lab or courier fails to deliver, we may offer:
A re-test (if applicable)
A replacement service
A partial refund (based on case)
Our liability is limited to the fees paid by you for the specific service.
14. Emergency Situations
Our platform is not intended for emergency medical situations. If you are facing a life-threatening condition such as:
If a lab or courier fails to deliver, we may offer:
Chest Pain
Difficulty in Breathing
Loss of Consciousness
Severe Bleeding
Severe Abdominal Pain
Immediately call your local emergency number or visit the nearest hospital.
15. Amendments to Terms
We may update these Terms and Conditions without prior notice. Updated versions will be published on our website with the "Last Updated" date. Your continued use of our services means you accept those changes.
We recommend you review this page periodically to stay informed.
16. Termination of Access
We reserve the right to suspend or terminate your access to our website or services in the following cases:
Violation of our terms
Misuse of our platform
Abusive behavior toward staff or doctors
Repeated appointment no-shows
In such cases, no refunds will be issued.
17. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Any disputes or legal matters will be handled under the jurisdiction of courts located in Hisar, Haryana.
18. Contact Information
For any queries regarding these Terms, or if you need clarification on any policy, feel free to reach out:
:
Dr. Satyam Leekha Clinic – Data Privacy Desk
📩 Email: info@drsatyamleekha.com
📞 Phone: +91-90531-39255
, +91-90539-12525