Welcome to our Shipping and Delivery Policy page. This policy outlines the process, expectations, and timelines related to the delivery of digital and physical services provided by Dr. Satyam Leekha. We are committed to offering a smooth, reliable, and transparent experience to all our patients and customers.
1. General Overview
At Dr. Satyam Leekha Clinic, we offer primarily digital services, and hence the term "shipping" may refer to the digital delivery of items such as:
E-prescriptions
Medical reports
Appointment confirmations
Health checkup vouchers
Lab test details
For services requiring physical presence (like in-clinic health checkups), we provide timely communication, location information, and verification details to ensure you reach us smoothly.
2. Delivery Timelines
Appointment Confirmation
Once your online appointment or teleconsultation is successfully booked and paid for, you will receive an appointment confirmation via email, SMS, or WhatsApp within 15–30 minutes.
This includes your booking ID, date, time, doctor details, and consultation mode.
E-Prescriptions & Digital Files
After your consultation, the doctor may issue an e-prescription or medical note.
Prescriptions are generally delivered to your registered contact (email or WhatsApp) within 30 minutes to 2 hours of the consultation.
In case of delay, please reach out to our support team.
Lab Reports & Health Checkups
Reports for blood tests, diagnostic imaging, or checkup packages are delivered digitally within 24 to 72 working hours, depending on the nature of the test.
Some complex reports may take longer, and you will be informed accordingly.
3. Mode of Delivery
We offer digital and informational delivery of services through the following channels:
Email: For formal records like prescriptions and lab reports
WhatsApp/SMS: For quick access, reminders, and confirmations
Phone Call: For guidance, support, or in case of technical issues
In-Person Pickup: Available for printed health reports or checkup slips (optional)
Currently, we do not ship any physical products (like medicines or medical devices). If we introduce physical shipping in the future, we will update this policy accordingly.
4. Accuracy of Contact Details
It is the responsibility of the patient/user to ensure their contact details are accurate. Please double-check the following while booking:
Email address
Mobile number
Full name
Appointment type and timing
If the information provided is incorrect or incomplete, we cannot guarantee timely delivery of reports or appointment-related communication.
5. Delivery Delays and Limitations
While we strive to maintain the fastest possible delivery timelines, occasional delays may occur due to:
Server or software issues
Technical glitches in third-party platforms
National holidays or local lockdowns
Medical emergencies or delays in diagnosis
In case of delay:
You are encouraged to contact our support team via phone or WhatsApp.
We will make every effort to resend the required document or communication immediately.
Refunds are not provided for delays unless the service remains undelivered despite valid payment and follow-up.
6. Missed Deliveries and Recovery
If you have not received your e-prescription, report, or confirmation:
Check your email spam folder or blocked WhatsApp messages.
Contact us within 24 hours of the consultation or expected delivery.
We will re-send the file after verifying your identity and order details.
We are not responsible for failures caused by:
Incorrect contact details
Network issues on the user’s end
Blocking of our number/email
However, we’ll still do our best to assist you with recovery.
7. Change in Delivery Preferences
You may request changes in delivery mode, such as:
Switching from email to WhatsApp (or vice versa)
Requesting a physical copy (if available at the clinic)
Sharing with a family member or caregiver (with your consent)
We honor such requests if received within 12 hours of consultation and if technically possible.
8. Delivery of Health Checkup Packages
If you book a health checkup package:
You will receive a voucher or appointment confirmation via WhatsApp or email.
The confirmation includes date, time, tests included, and location details.
You are expected to visit the clinic or diagnostic partner at the scheduled time.
Reports will be sent digitally unless requested otherwise.
For at-home sample collection (if applicable in your area), our team will coordinate with you to confirm address and time.
9. International Delivery
Our services are currently offered only within India. We do not ship or deliver services or reports internationally. However, Indian users residing abroad may access teleconsultations digitally if payment and communication methods are compatible.
10. Order Completion and Delivery
A service is considered successfully delivered when:
You have received the appointment or report at your registered contact.
You have been consulted and received your prescription.
The health checkup or lab test has been completed and results shared.
Once delivery is complete, refunds or changes are not permitted except under exceptional conditions as per our Refund Policy.
12. Policy Changes
This Shipping and Delivery Policy is subject to change without prior notice. Any updates will be published on our website, and your continued use of our services signifies acceptance of those changes.
13. Final Note
We understand the importance of timely and accurate medical communication. Our team is dedicated to ensuring that your appointment experience, teleconsultation process, and access to medical records are reliable and efficient. Your trust matters to us, and we are here to support you at every step of your health journey.
Thank you for choosing Dr. Satyam Leekha
14. Support and Queries
If you have any concerns or complaints regarding privacy or data usage, you may contact our Privacy Officer:
Dr. Satyam Leekha – Data Privacy Desk
📩 Email: info@drsatyamleekha.com
📞 Phone: +91-90531-39255,
+91-90539-12525