At Dr. Satyam Leekha Clinic, we deeply value your privacy and are committed to protecting your personal and health-related information. This Privacy Policy outlines how we collect, use, store, and protect the data you share with us while using our website, booking online or teleconsultation appointments, and availing our health services.
1. Information We Collect
Personal Identification Details
Full Name
Phone Number
Email Address
Date of Birth
Gender
Address (if required for reports or invoices)
Health and Medical Information
Symptoms and Health Conditions shared during booking
Reports or files uploaded voluntarily
Doctor’s notes or diagnosis during consultation
Previous consultation history
Payment and Transaction Information
Payment status (success/failure)
UPI ID, transaction ID, or bank details (processed via secure third-party gateways; not stored)
Technical Information
IP address
Device type, browser info
Pages visited on our website
Time spent on services
2. How We Use Your Information
Your personal and medical data is used solely to:
Schedule appointments or teleconsultations
Maintain and improve your medical records
Share prescriptions, reports, and doctor recommendations
Send appointment confirmations and reminders
Communicate with you about your health
Respond to your queries, feedback, or complaints
Ensure safety, security, and fraud prevention
Maintain legal and regulatory compliance
3. Data Sharing Policy
We may share your data under the following conditions
With consulting doctors at Dr. Satyam Leekha Clinic for medical purposes
With diagnostic labs if you opt for a health package that includes lab tests
With government or legal authorities if legally required
With payment gateways to complete your online payments (secured and encrypted)
- All third-party partners are required to follow strict confidentiality and data protection rules.
4. Data Security
We take security seriously and implement multiple safeguards:
SSL encryption for secure browsing and transactions
Firewalls and server protection against unauthorized access
Limited access to your data on a need-to-know basis
Regular security audits and data backups
Two-factor authentication (where applicable)
- Still, no system is 100% immune from threats. If any data breach occurs, we will inform affected users within 72 hours and take corrective action.
5. Your Rights
You have the following rights regarding your data:
Access:You can request a copy of your personal data stored with us.
Correction: You can ask us to update or correct incorrect details.
Deletion: You can request deletion of your data (except medical records we’re required to retain).
Withdraw Consent: You can opt out of any non-essential communication.
Restrict Processing: You can ask us to limit how we use your information.
- To exercise any of the above rights, please write to:
📩 info@drsatyamleekha.com or call us at +91-90531-39255
6. Data Retention
We retain your personal and medical data:
For as long as necessary to provide you care.
For legal, regulatory, or compliance requirements.
To keep a record of consultations for future treatment.
- If you request deletion of your account or records, we will delete them within 15 working days (unless required for medical/legal reasons).
7. Cookies Policy
Our website may use cookies for better experience and analytics. Cookies are small text files stored on your device. They help us:
Remember your preferences
Enable secure login
Improve website performance
Analyze visitor behavior.
- You can choose to block cookies from your browser settings. However, some website features may not function properly without them.
8. Children’s Privacy
Our services are meant for individuals 18 years and above. If a parent or guardian believes that a child has shared personal information without consent, they can request its removal by contacting us.
9. Third-Party Links
Our website may link to third-party platforms like lab portals or payment gateways. We are not responsible for their privacy practices. Please read their policies before sharing any data.
10. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with the last updated date. Your continued use of our services after any update will mean you agree to the revised policy.
Last Updated: May 6, 2025
11. Grievance & Contact Information
If you have any concerns or complaints regarding privacy or data usage, you may contact our Privacy Officer:
Dr. Satyam Leekha Clinic – Data Privacy Desk
📩 Email: info@drsatyamleekha.com
📞 Phone: +91-90531-39255